Graham McGregor says loyal customers can be turned into lifelong loyal customers by making their lives easier.

Debbie Mayo-Smith gives tips on finding a missing email or lost folder in your inbox.

When you're seeking expert advice on money matters, it can be hard to tell if an adviser is selling you something.

Word of mouth is an inexpensive marketing strategy that supports a business activity to bring in more customers.

Christopher Niesche writes: Nine chief executive David Gyngell said the profit downturn was a cyclical issue, "bump, not a hill". But is it?

Auckland needs to grow "up" and it needs political leadership to convince those on the isthmus to embrace that growth, writes Bernard Hickey.

Craigs Investment Partners' Mark Lister has boiled down his top financial advice to three key tips he'll give his kids.

Is it going to take the words of a dying unionist to shame John Key into pushing through long-overdue health and safety reforms, wonders Fran O'Sullivan.

The results are varied and the FMA regulates and monitors only licensed crowdfunding service providers, explains Mary Holm.

One of Baltimore's most revered lawyers, William "Billy" Murphy, is coming to town to speak at a conference in Auckland.

Spark was this week given a lesson - if one were needed - that it is dangerous to mix with a toxic brand like the Whale Oil website, writes John Drinnan.

If we want to resist the trends dividing New Zealanders into the haves and the never-wills, the OECD has some policy suggestions the Government could take on board.

It hasn't been a great week for investment bankers on both sides of the Tasman.

David Chaplin on research house Morningstar's C+ rating of the NZ fund industry.

Fonterra management had no choice but to restructure, writes Liam Dann. But it is cosmetic surgery for a patient that requires much more fundamental medical attention.

Tech blogger Juha Saarinen on Apple's not-so-exciting Worldwide Developers Conference in San Francisco and UFB.

Russell Howarth is a former English riot policeman who has taken to performing citizens arrests on Sydney Uber drivers.

Debbie Mayo-Smith responds to claims that voicemail is dead - or should be. How many busy and overworked employees just let the phone ring?

If you’re looking to get ahead, here’s where your dollars make the most sense.

The elephant in the room of Auckland's property debate is whether some of the money pouring into Auckland is money laundering of ill-gotten funds, writes Bernard Hickey.

Q: I'm a single guy looking to use KiwiSaver to buy my first home. I've been a member for 7 years. Is it correct the Govt will give me an additional $10k for my first home?

If we signed up to KiwiSaver doesn't this make us consumers? What are our consumer rights in regard to the Government's bait and switch? I think the Government needs its feet held to the fire.

The Fifa controversy, particularly the rise and fall of Sepp Blatter, is probably more about business, money and governance than sport, writes Brian Gaynor.

Not all KiwiSaver funds are vanilla-flavoured conservative, balanced or growth funds, writes Diana Clement.

Labour Party folk were stunned when journalist Paddy Gower embarked on a radio tirade, saying the party was "rotten to the core", writes John Drinnan.

Fisher & Paykel Healthcare reported yet another record full-year profit last Friday, justifying Craigs' consistently bullish view.